Privacy Policy

SonicSoftora Limited ("we", "us", "our") is a software company based in Bangladesh. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website sonicsoftora.com, use our software products, or contact us for services.

By using our website or services, you agree to the terms described in this policy. If you do not agree, please discontinue use of our services and contact us with any concerns.

We may collect the following types of information:

Information you provide directly:

• Full name and contact details (email, phone number)
• Business name and website URL
• Messages and project inquiries submitted via our contact form
• License request details and billing information
• WhatsApp or email correspondence

Information collected automatically:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on site
• Referring website or traffic source
• Device type (desktop, mobile, tablet)

We use the information we collect for the following purposes:

• To respond to your inquiries, license requests, and support tickets
• To deliver the software products or services you have requested
• To issue and manage software license agreements
• To send important notices regarding your license or account
• To improve our website, products, and customer experience
• To detect and prevent fraud, abuse, or unauthorized use of our software
• To comply with legal obligations

We do not sell, rent, or trade your personal information to any third party. We may share limited data only in the following circumstances:

• Service Providers: Trusted partners who help us operate our website (e.g., hosting, analytics) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government authority in Bangladesh
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to affected users
• Consent: With your explicit permission for any other purpose

Our website uses cookies and similar technologies to enhance your browsing experience and gather usage analytics.

You can control cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

We take the security of your personal data seriously. We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

• HTTPS encryption on all web communications
• Restricted access to personal data — only authorized personnel
• Regular security audits and updates
• Secure deletion of data when no longer needed

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

• Contact inquiries: Retained for up to 2 years
• License records: Retained for the duration of the license + 5 years
• Analytics data: Anonymized after 12 months
• Legal records: As required by Bangladeshi law

Once data is no longer needed, it is securely deleted or anonymized.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to how we process your data in certain circumstances
• Portability: Request your data in a portable, machine-readable format
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

Our website may contain links to external websites or integrate third-party services. These are governed by their own privacy policies. We are not responsible for the privacy practices of third-party websites or services, including:

• Google Analytics (website usage tracking)
• WhatsApp (communication)
• Payment processors (bKash, Nagad, PayPal)
• Hosting and CDN providers

We encourage you to review the privacy policies of any third-party services you interact with.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active clients via email or WhatsApp for material changes
• Post a notice on our website homepage

Your continued use of our services after any changes constitutes acceptance of the updated policy.